Benchmark Study on the Current State of Contact Center Trends and Satisfaction
Discover how to measure engagement and drive improvements in your own organization’s culture.
This study was conducted in partnership with the NECCF to investigate how consumers feel overall about their call center experiences. This research explored: consumer priorities and preferences on being assisted, what methods are being used, and how technology is affecting call center operations. Discover where call centers are headed and what call centers need to do to improve the customer experience while preparing for the future.